致歉信是由于某事向某人表示歉意的信件。

【结构要点】
这类信件通常是由于自己的过错或不能履行承诺等而做出的道歉。
1.首先应说明为什么事情道歉。
2.然后说明造成这个过错或自己不能履行承诺的原因。
3.最后可再次表示歉意或提出补偿的方式。

【注意事项】
这类信件一定要写得诚恳，只有这样对方才可能接受。
Directions: Suppose that He Jie, a friend of yours, has invited you to his birthday party, but you cannot go for some reason.Write a letter in about 100 words to make an apology to him.Do not sign your own name at the end of your letter, using“Li Gang”instead.

【经典范文】
Dear He Jie,
　　Much to my regret that I am unable to attend your birthday party next Tuesday evening.That is owing to the fact that our physiological teacher has assigned us quite a few experiments and required us to hand in our reports of the results before next Thursday, and it happens that your birthday party is going to be held when I will be fully occupied by the assignments.
　　So I am terribly sorry that I cannot go to celebrate your birthday personally and I really regret that I would miss the perfect chance of enjoying myself with so many friends.But I’d like to wish you a happy birthday here and ask the postman to send you in advance a gift which is a small token of my best wishes for you.Besides, please give my regards to our friends when you meet them at the party.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Cordially,
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Li Gang

【文章点评】
首段点明因自己不能参加对方下周二的生日聚会而抱歉。然后说明不能参加的原因。次段再次对自己不能亲自参加聚会而致歉并对错过与朋友们欢度美好时光而深感遗憾。接着提出将提前邮寄生日礼物来表达自己的祝愿。最后请对方在聚会时向朋友们转达自己的问候。
该文章内容安排非常得体，语言情真意切，体现出对朋友的深厚情谊。
首段的assignments表示“家庭作业”。次段的in advance表示“提前”，token表示“象征”之意。
Directions: Suppose that you cannot go and see your teacher Mr.David off as you have promised for some emergency.Write a letter in about 100 words to make an apology to him.Do not sign your own name at the end of your letter, using“Sun Yan”instead.

【经典范文】
Dear Mr.David,
　　Kindly excuse me for my not being able to keep my promise to see you off at the railway station tomorrow morning.My brother, who works in a company near our university, suddenly fell ill and was taken to a hospital this morning.As his friends and colleagues are all occupied by their work and he has no relatives in this city other than me, I have to go to the hospital right away and take care of him.According to one of his colleagues who have sent him to the hospital, it will take a few days for him to recover, so I am afraid that I cannot go to the station to see you off tomorrow. I’m really sorry and I hope you will be back soon.I surely will miss you when you are away.
　　Have a pleasant trip.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours,
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sun Yan

【文章点评】
开篇表明自己因不能如约去给对方送行而致歉。而后说明是因为哥哥生病无人照顾，所以抽不出身来去送行。原因写得合情合理，条理清楚。第二段再次致歉，并表达对即将离开的老师的思念。最后祝愿老师旅行愉快。体现了真挚的师生情谊。
首段的fall ill表示“病倒”，see sb.off表示“送行”。
Directions:Suppose that you have received a letter complaining about the misbehavior of a particular employee.Write an letter of apology in about 100 words.Do not sign your own name at the end of your letter, using“Mike Collins”instead.

【经典范文】
Dear Mrs.Robinson,
　　Thank you for your letter of June 17th, complaining about the conduct of one of our employees.
We have investigated your complaint already and the person concerned will be severely reprimanded and punished.
　　Please accept our sincere apologies for this unhappy experience.We assure you that such a matter will never happen again.
　　Thank you also for bringing this matter to our attention.We place great importance on the conduct of our employees and your complaint will give us the opportunity to remedy any problem that may exist.Please believe that we pay great attention to the rights of our customers and you will be sure to feel the change for the better in the days to come.
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Yours sincerely,
　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Mike Collins

【文章点评】
这是一篇对投诉信进行回复的特殊的致歉信。首段说明接到了对方的投诉信。次段说明已调查该事，当事人将被处罚。第三段表示深深的歉意，并保证此类事件不再发生。第四段感谢对方的来信并说明本单位将改进工作。该信环环相扣，结构紧凑，值得大家细细研读，认真学习。
首段的conduct表示“行为”。次段的reprimand表示“训斥，斥责”。第四段的remedy表示“补救，纠正”。